5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see whether the protector company is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it is important to employ a system of verification and quality management to make sure that problems connected with the deficiency of performing these tasks do not start to occur.
In this article we’ll discuss five (5) simple steps to enhancing your security guard service and achieving what you imagine as your perfect gate house security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and inquire does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display whether the protector is a good fit for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a good deal about what to expect from this shield and it provides you a chance to request a different shield if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in several circumstances the shield’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security firm double lender?
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and be certain that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and your site special training to get an understanding of what goes into preparing a shield to operate in your property.
Protect supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as not as a part of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
In case your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re in your property. These tracking systems permit the security guard business to track the log and time the action of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a way of making certain that each guard is secure and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your security as you aren’t there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be confident that the adviser isn’t really a security guard business. If that’s the case, your audit is sure to turn up problems with your current security guard business.